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Your Patient Journey

patient journey phi clinic london harley street

At PHI Clinic, our patients are at the heart of our practice, and we are always striving to be the best. Unfortunately, not all clinics share this ethos, so we have put together what we hope is a helpful guide to ensuring you get the most out of your patient journey.

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Patient Journey: Before Consultation


Know exactly what you want to achieve, and be able to communicate your expectations effectively. Have a look at other people’s before and after pictures for the treatment you want so you can gauge, realistically, what outcomes are achievable.


If you have a particular clinic or clinician in mind, find out a bit about them and their areas of expertise, and make sure they are on the General Medical Council’s register for the procedure or area you are looking for.


Read as many reviews as you can to see other people’s experiences with your elected clinic/clinician. A top tip is to look for neutral reviews, which tend to be more balanced than a 5-star review, which may focus just on positives, or a 1-star review, which may focus just on negatives. TrustPilot and RealSelf are great sites for in depth responses.

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Consultation And Treatment

Right Questions

Make a list of questions that you want to have answered during your consultation. For advice on what constitutes the ‘right’ type of question, you can check the British Association of Plastic Reconstructive and Aesthetic Surgeons’ (BAPRAS) or Aesthetics LAB’s websites to use as a guide.

After Treatment

Respect – listen to and abide by your aftercare instructions to make sure that you get the best results from treatment.

Reflect – write or vlog about your experience, whether for yourself or to show other people, and leave a review, as in-depth as possible, to help others.

Recover – take time to rest after treatments that require downtime, and, if possible, even those that don’t, to give your body a break.

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